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Shipping Policy

Shipping & Lift-Gate Information

We provide FREE SHIPPING on nearly every product within the Contiguous US unless it is noted otherwise on the individual product shipping page.  If you are in Hawaii, Alaska, or other US Territory and require special arrangements, please contact us at info@backyardlifestyle.com for a shipping quote and logistics support.  No tax added when shipping outside of Minnesota.

At Backyard Lifestyle, we want you to be confident in purchasing with us and we will deliver your product as quickly as we can and it will reach you safely.  Below is our ordering process:

Order Confirmation

When an order is placed an order confirmation e-mail outlining the product(s) you purchased from Backyard Lifestyle.  If your item is available for immediate shipment (within 5 business days), we will process your order with our suppliers and process it for shipment. If your item is back-ordered or no longer available, we will reach out to you via e-mail or phone to discuss solutions.  

In some cases we do have products that are custom and have longer lead times.  We will place your order and ensure that the artist/supplier is capable of meeting the outlined lead time.  After we have confirmed that the lead time is within the outlined payments will be processed.  In the case that the lead times are outside of the outlines lead time we will contact you with new proposed lead to determine if that is acceptable.  In the case it is not acceptable we will refund any processed payments or stop any to be processed payments.  At the time new lead times are accepted we will continue forward with processing the payment and contact you with an update when your product is ready to be shipped. 

Order Shipment

Due to the weight of many of our items exceeding 150lbs, we may contact you to determine appropriate freight shipping requirements. In the case of heavier items, over 150lbs, you will need Lift-Gate service at delivery (unless you have a forklift onsite).  Our shipping and logistics team will work with you to get everything scheduled for you. 

Depending on delivery requirements, there may be additional charges such as freight handling charge for special residential, lift-gate requirements, or requests (e.g. white glove treatment) at your delivery location. 

After items ship, we will send tracking information to the e-mail that was provided to us during the check-out process.  If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@backyardlifestyle.com.

Damages

Our products are heavy and take careful preparation to ship successfully and safely.  We want your orders to arrive at your destination safely in a reasonable amount of time.  Please INSPECT THE PACKAGE of all your order products when they arrive.  If you notice any damage MAKE NOTE OF IT WHEN SIGNING FOR THE PACKAGE.  

In the unfortunate event that the delivery company damages your item, WRITE "DAMAGED" ON THE DELIVERY BILL that the driver provides & send photos to info@patioandpizza.com, and give us a call so we can assist you with processing an insurance claim on your behalf and correct the situation.

Frequently Asked Lift-Gate Questions

Many of our outdoor products: large grills, pizza ovens, kitchen island kits, and outdoor kitchen components are extremely heavy and take special consideration when delivering to your home or business. When ordering, it is important to note whether you need a lift-gate upon delivery of your order to your residence or business.
 

Below are answers to our most frequently asked lift-gate questions so you can make the right decision on your needs.  

How will my order be delivered?

Freight is typically used when shipments are oversized or >120lbs. The standard Freight shipping delivery method is “curb-side delivery”.   Curb-side delivery is the method used on all our freight shipments unless other arrangements are made.

We will schedule a delivery date for you but the delivery company should give you a call a day or two ahead of time to schedule and confirm the delivery time frame.   

Your delivery will likely be made with a full-size Semi-Truck ranging from 20 to 53 feet in length. Not like your typical UPS, FedEx, or Amazon truck. We typically cannot request a certain length of truck for final delivery, so please assume it will be a long truck.  The driver is only obligated to deliver curbside at the end of your driveway and it will be your responsibility to move it from there.

We have found that most drivers will deliver up your driveway when possible but it is up to them to decide what they can do safely.  That being said, sometimes the drivers will help but they are not obligated to help in any way once the freight is off the truck. If the truck does not have a lift gate, you would be responsible for getting the item off the back of the semi-truck.  In the case you feel the driver or customer service is below what we would come to expect at Backyard Lifestyle please contact us at info@backyardlifestyle.com as we strive to work with the best companies who uphold or customer service values.

What do I need to know regarding my delivery?

  • If your product ships via LTL Freight, someone will need to be home at the time of delivery.
  • Your delivery is curbside only so you are responsible for moving the item to your desired location.  Many customers use an engine hoist, forklift, or even a crane in some cases to get their heavy item to its desired location.
  • The freight carrier will call you in advance to make an appointment before they attempt delivery.
  • Please use the telephone number that will also reach you because the freight company will use that number when attempting to deliver.